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Returns & Cancellations
PATEL Napa Valley is committed to the production of high-quality handcrafted wines and your satisfaction is our goal. Please inspect all packages as soon as they are received. Should any bottle(s) be broken during shipping, please email us immediately at email@example.com or call 707.408.2098 within 48 hours of receipt of your package(s), so that we can pursue a claim with the shipping company. We will arrange to have the wine picked up in most cases. Please keep the original package and its contents exactly as you found them if at all possible. Understand that if the broken product cannot be retrieved, we cannot receive compensation for the loss. Returns cannot be processed after 10 days. We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to firstname.lastname@example.org to arrange for the return of corked or flawed product.
All PATEL Winery wines are stored in a temperature-controlled environment and are in excellent condition upon leaving the fulfillment center. Any return claim due to a defect in the product will be addressed on a case-by-case basis, and a replacement bottle may be offered if one is available or, if not, another may be substituted. In this instance, keep the bottle, its unused contents and the cork. Wine should not be returned without prior approval from the management of PATEL Napa Valley.
Temperature extremes could pose a threat to the overall quality of the wine and we utilize the best quality shipping companies available. We do our best to monitor the weather and will delay shipping in known extremes of temperature whenever possible. However, we cannot assume liability for wines that are overheated (leaking), or frozen if weather changes occur during transit.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges.
A 25% restocking fee will be applied to all canceled orders.
Orders that are shipped and refused by the customer or returned by the shipping company as “unable to deliver” will be credited the cost of the product minus any shipping charges.